Privacy Policy

Effective Date: July 15, 2026
Last Updated: July 15, 2026

Silverwater Digital, a business operated by Silverwater Holdings Group, LLC (“Silverwater Digital,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit silverwaterdigital.ai, complete a form or assessment, schedule an appointment, communicate with us, access a client command center, or use any service, website, application, or platform operated by Silverwater Digital.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Information You Provide Directly

You may provide information including:

• Name
• Business name
• Email address
• Telephone number
• Mailing or business address
• Website address
• Industry and business information
• Marketing goals, challenges, budgets, and priorities
• Information submitted through our Business Growth Assessment
• Appointment and consultation details
• Messages, support requests, and other communications
• Account and client command center information
• Files, documents, images, reports, or other materials you upload
• Billing and transaction information
• Testimonials, reviews, survey answers, and feedback

You are responsible for ensuring that you have authority to provide any information relating to another person or organization.

Information Collected Automatically

When you visit our website or interact with our digital services, we and our service providers may automatically collect information such as:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Referring website
• Pages viewed
• Links clicked
• Date and time of access
• Time spent on pages
• Form and website interactions
• Advertising identifiers
• Cookie and similar technology information
• CRM, campaign, and communication activity
• Login, access, and security records

Information From Third Parties

We may receive information from third parties, including:

• Advertising and social media platforms
• Analytics providers
• Customer relationship management platforms
• Scheduling and calendar providers
• Communications providers
• Lead-generation platforms
• Business directories and publicly available sources
• Referral partners
• Payment processors
• Clients that authorize us to manage their marketing systems

2. How We Use Information

We may use personal information to:

• Provide, operate, maintain, and improve our website and services
• Process Business Growth Assessments
• Prepare Growth Scores, recommendations, reports, proposals, and implementation plans
• Respond to questions and service requests
• Schedule and conduct consultations
• Contact prospective and current clients
• Manage client accounts and Growth Portals
• Deliver documents, reports, notifications, and account updates
• Provide website, advertising, CRM, automation, AI, reputation-management, analytics, and marketing services
• Personalize website and marketing experiences
• Send service-related email, telephone, and text-message communications
• Send marketing communications when permitted by law
• Measure advertising and campaign performance
• Conduct analytics and understand website usage
• Maintain records of consent and communications
• Process payments and administer contracts
• Detect fraud, abuse, security incidents, and technical problems
• Protect our rights, systems, users, clients, and business
• Meet legal, regulatory, tax, accounting, and contractual obligations
• Enforce our agreements and policies
• Carry out other purposes disclosed when information is collected

3. Business Growth Assessments and Recommendations

Information submitted through a Business Growth Assessment may be analyzed using automated systems, predefined scoring logic, artificial intelligence, and human review.

Assessment scores, projections, recommendations, and estimated results are provided for informational and business-planning purposes. They are not guarantees of financial performance, revenue, leads, rankings, advertising outcomes, or other results.

We may use assessment information to contact you, prepare recommendations, determine potential service suitability, personalize follow-up, and discuss Silverwater Digital services.

4. Artificial Intelligence and Automated Tools

We may use artificial intelligence and automated technologies to assist with:

• Marketing analysis
• Lead qualification
• Content development
• Customer communication
• Reporting
• Recommendations
• Workflow automation
• Data organization
• Website and campaign optimization
• Support and administrative functions

We do not intentionally use automated systems to make legally binding decisions about consumers without appropriate human involvement where required by law.

Do not submit highly sensitive personal information, confidential credentials, medical information, government identification numbers, financial account credentials, or other unnecessary sensitive information through general website forms.

5. Cookies and Similar Technologies

We and our technology providers may use cookies, pixels, tags, local storage, session-recording technologies, and similar tools to:

• Operate website features
• Remember preferences
• Maintain security
• Analyze traffic and visitor behavior
• Measure conversions
• Improve website performance
• Personalize content
• Deliver and evaluate advertising
• Understand how visitors interact with forms, pages, and campaigns

You can control cookies through your browser settings and, where available, our consent-management tools. Disabling cookies may affect website functionality.

6. Analytics and Advertising

We may use third-party analytics and advertising services, including services provided by Google, Meta, LinkedIn, Microsoft, and other platforms.

These providers may collect information about your device, browsing activity, website interactions, and advertising engagement through cookies, pixels, and similar technologies. We may use this information to measure website performance, understand visitor behavior, create audiences, deliver advertising, and evaluate campaigns.

Google Analytics may collect information about your use of our website and process it according to Google’s own privacy practices. You may use browser settings, consent controls, or available provider opt-out tools to limit certain collection.

Depending on applicable privacy law, some advertising-related disclosures may be considered “sharing” or “targeted advertising,” even when personal information is not sold for money.

7. Telephone Calls and Text Messages

When you provide a telephone number, you authorize us to contact you regarding your request, assessment, appointment, account, services, or business relationship.

Where you provide the required consent, communications may include calls or text messages made using automated technology, prerecorded messages, or artificial intelligence.

Consent to receive marketing communications is not a condition of purchasing services.

Message frequency may vary. Message and data rates may apply.

You may opt out of promotional text messages at any time by replying STOP. You may request assistance by replying HELP or contacting us directly.

You may ask us not to make marketing calls by telling us during a call or contacting us using the information at the end of this policy.

We may still send nonpromotional communications that are necessary to provide requested services, maintain your account, confirm appointments, address security matters, or fulfill legal obligations.

8. Email Communications

We may send emails relating to:

• Form submissions
• Assessments
• Appointments
• Proposals
• Reports
• Portal activity
• Documents
• Service updates
• Account administration
• Marketing information
• Other communications relevant to your relationship with us

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. Unsubscribing from promotional email does not prevent us from sending necessary transactional or service-related communications.

9. How We Disclose Information

We may disclose information to the following categories of recipients:

Service Providers

We may disclose information to providers that assist with:

• Website hosting
• CRM and customer management
• Forms and surveys
• Scheduling
• Telephone, email, and SMS communications
• Marketing automation
• Artificial intelligence
• Analytics
• Advertising
• Payment processing
• Cloud storage
• Cybersecurity
• Document delivery
• Technical support
• Professional services

These providers may process information only as necessary to perform services for us or as otherwise permitted by their agreements and applicable law.

Clients

When we provide services on behalf of a client, information collected through a client’s campaign, website, form, CRM, or communication system may be accessible to that client. In those situations, the client may independently determine how information is used.

Business Transactions

Information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, transfer of services, bankruptcy, or similar business transaction.

Legal and Safety Purposes

We may disclose information when we believe it is reasonably necessary to:

• Comply with law, regulation, court order, subpoena, or legal process
• Respond to lawful government requests
• Protect the rights or property of Silverwater Digital
• Prevent fraud, abuse, or security threats
• Protect the safety of clients, users, employees, or the public
• Investigate violations of our agreements or policies
• Establish, exercise, or defend legal claims

With Your Direction or Consent

We may disclose information for other purposes when you direct us to do so or provide consent.

10. Sale and Sharing of Personal Information

Silverwater Digital does not sell personal information in exchange for money.

We may use analytics, advertising, and technology partners that receive certain online identifiers and activity information. Some privacy laws may define these activities as “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged.

Where applicable, you may request to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising by contacting us using the information below.

We do not knowingly sell or share the personal information of individuals under 18 years of age.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services
• Maintain client and business records
• Complete transactions
• Manage ongoing relationships
• Honor opt-out requests
• Resolve disputes
• Enforce agreements
• Protect against fraud and abuse
• Satisfy legal, accounting, tax, regulatory, and contractual obligations

Retention periods vary based on the type of information, why it was collected, the nature of our relationship, and applicable legal requirements.

We may retain deidentified or aggregated information that cannot reasonably identify an individual.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no website, database, transmission, cloud service, or storage system can be guaranteed to be completely secure. You provide information and use our services at your own risk.

You are responsible for protecting passwords, login credentials, devices, and account access associated with any Silverwater Digital portal or service.

Please contact us promptly if you believe your information or account has been compromised.

13. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of information
• Obtain a portable copy of certain information
• Opt out of certain sales, sharing, or targeted advertising
• Limit certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal a decision regarding a privacy request
• Receive equal service without unlawful discrimination for exercising privacy rights

To exercise a privacy right, contact us using the information in the “Contact Us” section.

We may need to verify your identity before completing a request. Verification may require information that reasonably matches information already maintained by us.

You may use an authorized agent where permitted by law. We may request proof that the agent is authorized to act on your behalf.

We will respond within the time required by applicable law.

14. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when the law applies to Silverwater Digital’s activities.

During the preceding 12 months, we may have collected the categories of personal information described in this policy, including:

• Identifiers
• Contact information
• Commercial and business information
• Internet or electronic-network activity
• Approximate geolocation information
• Professional or employment-related information
• Audio, electronic, or visual information
• Inferences drawn from submitted or collected information
• Account credentials when necessary to provide portal access

We collect these categories from consumers, clients, service providers, advertising platforms, public sources, referral sources, and automated website technologies.

We use and disclose these categories for the business and commercial purposes described in this policy.

We do not use or disclose sensitive personal information for purposes that require a right to limit under California law unless otherwise disclosed.

California residents may submit requests to know, access, correct, delete, or opt out by contacting us.

We will not unlawfully discriminate against you for exercising a California privacy right.

15. Other United States Privacy Rights

Residents of certain states may have additional privacy rights under applicable state law. These may include rights to access, correct, delete, or obtain personal information and opt out of targeted advertising, sales, or certain profiling.

We will process qualifying requests in accordance with the law that applies to the requester and our business.

16. International Visitors

Our website and services are operated from the United States. If you access them from another country, your information may be transferred to, stored in, and processed in the United States or other countries where our providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country.

Where required, we will rely on an appropriate legal basis for processing personal information, such as consent, contractual necessity, legitimate interests, or compliance with legal obligations.

17. Client Data and Services Performed for Clients

Silverwater Digital may process information on behalf of business clients when providing marketing, CRM, advertising, communications, automation, website, analytics, or related services.

In those circumstances, the client generally controls the purposes for which information is collected and used, and Silverwater Digital acts as a service provider or processor.

Questions or requests concerning information collected directly by one of our clients should generally be directed to that client. We may assist the client in responding where appropriate.

18. Payment Information

Payments may be processed by third-party payment processors.

We generally do not directly store complete payment-card numbers or bank-account credentials. Payment providers process such information under their own privacy notices and security practices.

19. Third-Party Websites and Services

Our website may link to third-party websites, platforms, embedded content, social networks, calendars, payment services, or applications.

We do not control and are not responsible for the privacy, security, availability, or content practices of third parties. Review their policies before providing personal information.

20. Children’s Privacy

Our website and services are intended for businesses and individuals at least 18 years old.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.

A parent or guardian who believes a child has provided information may contact us.

21. Do Not Track and Global Privacy Controls

Some browsers provide “Do Not Track” signals. Because there is not a universally accepted standard for responding to all such signals, our website may not respond to every Do Not Track setting.

Where required by applicable law and technically supported, we may recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, data practices, or legal obligations.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the website, email, portal, or another appropriate method.

Your continued use of our website or services after an updated policy becomes effective signifies acknowledgment of the updated policy.

23. Contact Us

For questions, privacy requests, or concerns regarding this Privacy Policy, contact:

Silverwater Digital
Operated by Silverwater Holdings Group, LLC
Website: https://silverwaterdigital.ai
Email: team@silverwaterdigital.ai
Digital Office: (877) 549-6989

Please use the subject line "Privacy Request" when submitting a privacy-rights request.